The perfect fit guarantee! [ Exchange it ]
We guarantee your shirt will fit you. Because we cut and sew are long sleeve shirts, we have the ability to make them a true to size shirt. If for any reason you shirt does not fit like you thought it would NO PROBLEM.
Just email Orders@KingKracken
We will guarantee the quality of our performance shirts for (90) days from purchase. Due to the nature of polyester shirts, damage caused to the shirt from snags or coming in contact with ruff surfaces such as velcro are not covered under this guarantee. Do not wash your shirts with board shorts or shorts that have velcro of any kind. They will ruin the shirt.
For any reason you feel you would like to return the shirt, just email Orders@KingKracken.com and let us know. You may return for a full refund of the purchase (minus shipping costs).
We do have made to order items on our store. These items consist of T-shirts, Hats, long sleeve UV shirts, jackets, hoodies and stickers. These items are all marked as made to order in the product description. We can exchange these items but a restocking fee of 5% may apply. Please allow 5-7 business days for a new replacement to be produced.
Extended Warranty only offered on long sleeve performance shirts. No matter what the issues is and what caused the stain, snag or tear we will replace it at no cost to the customer. Customer must provide damaged shirt in order to receive replacement. We will replace your shirt up to 3 times with in a one year time period. You have 30 days from the date of purchase to cancel your extended warranty. You must contact us at Orders@KingKracken.com to set up exchange first.
* In the case that the shirt is not available any longer in your specific size we may allow you to choose another design.
All Jupiter Bike products carry a 15 day guarantee*1 and are covered by a 30 day manufacturer's warranty*2.
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.
*1 The 30 day satisfaction guarantee states that if you purchased the product directly from KrackenAdventureBikes.com or KingKracken.com, then for the first 15 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact us at Orders@Kingkracken.com to obtain a return authorization number and shipping instructions.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, you may either request a refund or an exchange (per our 15 day warranty).
We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 90 days from the original delivery date.
*2 The 30 day manufacturer's warranty states that, for JUPTERBIKE Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first 30 days of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.
Please contact us to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.
Please note: We never warrant JUPITERBIKE products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse.
Refund and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (30 day satisfaction guarantee) or the replacement (30 day warranty) of your eligible Kracken Adventure Bike/Jupiter Bike product as described above. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 30 day warranty period.
Under no circumstances shall Kracken Electric Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if Kracken Adventure Bikes knows or is informed that such damages are possible.
If you purchased a Demo bike at a show.
Many time we sell discount demo bikes at the show. All bikes are in AS-IS condition and sold with no warranty. No returns or exchanges will be given for any used as-is bikes sold. Many time we will assemble "NEW" units and sell them as "NEW" demo units. These units clearly were taken out of the box, assembled and sold as new. Even though it's a new unit, this unit will be treated as a Demo bike and not allowed to be returned. Used demo units will be sold as "USED" demo units and also not able to be returned.
Pre-Order Defiants-Made to order
If you have purchased any of the new 750 motor defiant models at one of our shows or online. These are made to order and can take 3-4 months for production and shipping. Because these are made to order, you may not cancel your order during production or shipping of this product. No refunds will be given during this time. Currently, the bikes are schedule to come in Late June. Once you have received your bike and still wish to return for a full refund you may according to our refund policy.
Limited warranty for trade show purchases.
If you purchased a Jupiter Bike at a trade show we offer a limited 7-day warranty from the date of purchase. This warranty claims agents missing or damaged parts in shipping or any factor defects only. All claims must be approved before your bike is shipped back. Customer maybe be responsible for shipping the bike to Jupiter Bike at their expense. Please contact Sales@jupiterbike.com for warranty claims.
Jupiter Care Plus.
If you purchased the Jupiter Care Plus plan you have a 2 year accidental warranty. You would still need to reach out to Sales@jupiterbike.com for any warranty claims. If you did not purchase the care plan at time of service you would not be eligible to take advantage of the extended warranty.
Kracken Adventure Bike are the distributor of Jupiter Bike and not held liable for any claims, issues, mishaps or malfunctions that cause bodily damage, injury to person/s or property damage. All claims need to be address directly with Jupiter Bike.
5600 Airport Blvd suite c, Tampa, FL 33634
Contact : 813-609-2453